RETURNS POLICY

In line with UK laws, refund or exchange is available if the product you have received is damaged or does not meet its description.

For online orders, collectors will have 14 days to cancel an order for any reason.

If you have any questions about your purchase, please email us johncharles@artistjohncharles.com.

If you wish to return your item, please contact us and we will email you a Returns Form to complete. Items must be returned in their original packaging. We will refund within 7 days of receiving any returned items, you will be responsible for your own return and associated postage costs. In order for you to take advantage of your rights under this returns policy, you must: fill in the Returns Form and the Returns Form must be sent along with the good.

An Exchange-only policy is in place for Sale Items.

This policy does not apply to any personal commissions, an artist agreement will be sent to the collector before work commences which outlines payment terms.