All Artist John Charles limited edition prints are individually produced to order. We do not hold pre-printed stock.

Each print is carefully produced on museum-grade fine art paper, hand-signed, numbered and accompanied by a certificate of authenticity.

Although our prints are produced specifically following each purchase, customers retain their statutory 14-day cancellation rights under UK consumer law.

If you wish to cancel or return an order, please contact jen@artistjohncharles.com. Full details of our returns process are outlined below.

Cancellations & Returns

We understand that purchasing artwork is a personal decision, and we want every collector to feel confident in their purchase.

If you change your mind, you have the right to cancel your online order within 14 days of receiving your artwork, without giving a reason, unless a legal exemption applies.

To arrange a cancellation or return, please email jen@artistjohncharles.com with your name and order number.

Once you have notified us of your decision to cancel, you have a further 14 days to return the artwork.

Returning Your Artwork

We kindly ask that all artwork is returned carefully packaged, ideally using its original protective packaging, to ensure it remains safe during transit.

For change-of-mind returns, customers are responsible for return postage costs. We strongly recommend using a tracked and adequately insured delivery service.

Please contact us before arranging a return so we can provide our returns address and instructions.

Where artwork has been handled beyond what is necessary to inspect it, resulting in a reduction in its value, we may make an appropriate deduction from the refund in accordance with consumer law.

Refunds

Once your return has been received, or you have supplied evidence of sending it back, your refund will be processed within 14 days.

Refunds will be issued using your original payment method and will include any standard delivery charges originally paid.

Additional costs for upgraded or premium delivery services are non-refundable.

Damaged or Incorrect Artwork

Every piece of artwork is carefully inspected and packaged before leaving our studio.

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at jen@artistjohncharles.com, ideally including photographs of the artwork and packaging.

We will work with you to resolve the issue promptly. Where artwork is faulty, damaged or not as described, your statutory consumer rights remain fully protected, including any entitlement to a repair, replacement or refund.

Bespoke & Commissioned Artwork

Original artwork commissioned and created to your individual specifications, or artwork genuinely personalised at your request, may be exempt from the standard 14-day change-of-mind cancellation right.

This exemption does not affect your statutory rights where artwork is faulty or not as described.

International Orders

If you are purchasing from outside the UK, please contact us for information regarding international returns.

Any mandatory consumer protection rights applicable to your purchase will be respected.

Contact

For any questions regarding cancellations, returns or refunds, please contact:

Artist John Charles Limited

Email: jen@artistjohncharles.com

Website: www.artistjohncharles.com

Nothing in this policy affects your statutory consumer rights.

Cancellation Form

You may use the following form to cancel an eligible order, although you are not required to use it.

To: Artist John Charles Limited

Email: jen@artistjohncharles.com

Returns address: OFFICE 15 ROSELANDS, 3 CROSS GREEN, FORMBY L37 4BH

I/We hereby give notice that I/we cancel my/our contract of sale of the following artwork:

Artwork/title:

Order number:

Ordered on / received on:

Customer name:

Customer address:

Date:

Signature (only if submitting this form on paper):